I cannot authenticate my email. What do I do?

I cannot authenticate my email. What do I do?

Helping you authenticate your email

Step 1: Make sure you entered the correct email address
Info
When you're on the authenticate your email screen, we show you the email address that you entered during registration. Please make sure this is the correct email address. If it is not the correct email, you will need to sign up with the correct email address. If you need help signing up, visit this article.




Step 2: Make sure to check your junk or spam folders
Info
Sometimes different inboxes will process emails into Junk or Spam if they do not recognize the sender. If you do find the email in these folders, be sure to move the email into your inbox to help your email provider recognize Vome emails!

Step 3: Click resend authenticate email 
Info
Try to resend the authentication email again by clicking the button from the popup





Step 4: Contact support
Info
If you are unable to authenticate your email, please send an email to support@vomevolunteer.zohodesk.com from the same email address used to sign up to Vome. We will be able to bypass the email authentication process for you. 

    • Related Articles

    • How do I edit my email address on Vome?

      To update your email address, please follow these steps: 1. Login to Vome 2. Using the the left-hand side navigation, click Settings 3. Click Change email 4. Enter the new email and authenticate your new email. If you have any trouble authenticating ...

    • How is the Vome email integration built for administrators?

      Our Microsoft email integration is built and registered on Azure AD. We use Microsoft Graph API for it. To allow Vome to process emails on behalf of an admin, the app requires scopes such as: "Mail.Send" "User.Read" "openid" "offline_access" ...

    • How do I send users emails from my email domain?

      Vome allows you to integrate with your Google or Microsoft account to send users emails directly from the platform. Once you integrate your inbox with Vome, when attempting to send emails from Vome, you will have the option to make yourself the ...

    • How can I send a mass email from the database?

      1. Go to the Database 2. Select one or more volunteer records 3. Click on the black down arrow next to the right of "# records selected" 4. Click on Send email You can send emails to both Vome Users & Offline Profiles in the database.

    • I've been invited to claim a profile. What do I do next?

      Start by opening the invitation email in your inbox and click on Claim profile Subject: Invitation to Vome Volunteer From: noreply@vomenotifications.com If you are facing any issues, you can walk through the process shown below which contains images. ...