Overview

You can claim hours for a past shift whether or not that shift was ever scheduled in Vome. Both routes start in the same place: the Claim hours button in the What are you looking to do today? card on your Home page.

Either way, a claim is a request. Your hours are not counted until an administrator approves it, unless your organization has turned on automatic approval for hour claims.

Please note: the steps below follow the Vome website. The mobile app gets this Claim hours screen in its next update, so its screens can look different until then.

1. The shift is already in my schedule

1. From your Home page, click Claim hours in the What are you looking to do today? card at the top.
2. Your past shifts from the last 30 days that still need hours are listed, newest first, and the most recent one is already open. To claim a different one, click Claim beside it.
3. Check the Arrived and Left times. They are filled in from the schedule, and you can change them to the times you actually worked.
4. Add a note if your organization asks for one.
5. Click Send claim.

You can also open Schedule from the menu, click the past shift, and click the blue Claim hours icon.

2. The work was never scheduled in Vome

1. From your Home page, click Claim hours in the What are you looking to do today? card.
2. At the bottom of the list, click Add a shift that isn't listed.
3. Choose the opportunity you are claiming against.
4. Click Add a date and pick the day you worked. If you worked the same hours on several days, add each date.
5. Enter your Arrived and Left times. They apply to every date you added.
6. Add a note if your organization asks for one, then click Send claim.

You can also start from the My opportunities card: find an opportunity you are approved for and click Claim hours on it.

Before you start: this route only works for an opportunity you are already approved for. Vome will not let you log hours against an organization or opportunity you have no connection to. If the opportunity you need is not listed, ask the organization to approve you for it first.

3. What happens after I submit a claim?

The claim goes to an administrator at your organization for approval.

Vome tells you straight away what happened: your hours are logged, your claim was sent for approval, or it was sent for review because it overlaps other hours you logged.

The shifts appear in your schedule straight away with a pending status showing the hours you requested. Pending hours are not yet part of your total. Once the claim is approved the status changes and the hours count.

If your organization has automatic approval enabled for hour claims, this happens without anyone reviewing it.

4. Why can't I claim hours?

A few common reasons:

• You are not approved for an opportunity yet. The Claim hours action only appears in the card at the top of Home once you are approved for at least one opportunity.
• The organization has not enabled hour claims for that opportunity. Hour claim settings are chosen per opportunity, so the option can be available in one place and not another. If hour claims are turned off for every opportunity you are approved for, Vome shows a message telling you that you cannot claim.
• Your organization has set rules for claims. An opportunity can refuse a claim that overlaps hours you already logged or claimed, a claim sent too long after the shift, a claim that would take you past a daily limit, or the exact same hours claimed twice. Vome checks before you send and tells you which rule applies, so you can change the times.
• The shift is not in the past yet. You claim hours after the fact, not before.

If none of those explain it, contact the organization. Vome cannot log hours on your behalf.

Summary

• Start from Home: click Claim hours in the card at the top.
• Scheduled shift: pick it from the list, check the times filled in from the schedule, and click Send claim.
• Unscheduled work: click Add a shift that isn't listed, choose the opportunity, add the date or dates and your times.
• You can also claim from the Claim hours button on an approved opportunity in My opportunities.
• A claim is a request. Hours stay pending until approved, unless auto-approval is on.
• You can only claim against opportunities you are already approved for.

Where to go next

• I've been assigned to an opportunity. How do I reserve a shift?
• How do I apply to an organization or an opportunity?