Overview

You can claim hours for a past shift whether or not that shift was ever scheduled in Vome. There are two routes, and which one you use depends on that single question.

Either way, a claim is a request. Your hours are not counted until an administrator approves it, unless your organization has turned on automatic approval for hour claims.

1. The shift is already in my schedule

1. From your homepage, click View Schedule.
2. Click the past shift.
3. Click the blue Claim hours icon, or the Send Claim button.
4. Enter the time you actually arrived and left. These do not have to match the scheduled times.
5. Click Claim hours.

2. The work was never scheduled in Vome

1. Go to your Home page.
2. Click the Claim Hours button at the top left.
3. Choose I was never scheduled for this shift on Vome, but I want to generate a claim to log hours.
4. Click Claim hours on an opportunity you are already approved for.
5. Enter a single date or a date range in the past, then add your time slots. Use + Add time slot for more than one.
6. Click Generate shifts, then Send Claim.

Please note: this route only works for an opportunity you are already approved for. Vome will not let you invent hours against an organization or opportunity you have no connection to. If the opportunity you need is not listed, ask the organization to approve you for it first.

3. What happens after I submit a claim?

The claim goes to an administrator at your organization for approval.

The shifts appear in your schedule straight away with a pending status showing the hours you requested. Pending hours are not yet part of your total. Once the claim is approved the status changes and the hours count.

If your organization has automatic approval enabled for hour claims, this happens without anyone reviewing it.

4. Why can't I claim hours?

A few common reasons:

• You are not approved for the opportunity. Both routes require it.
• The organization has not enabled hour claims for that opportunity. Hour claim settings are chosen per opportunity, so the option can be available in one place and not another.
• The shift is not in the past yet. You claim hours after the fact, not before.

If none of those explain it, contact the organization. Vome cannot log hours on your behalf.

Summary

• Scheduled shift: View Schedule, click the shift, claim your real arrival and departure times.
• Unscheduled work: Home, Claim Hours, pick an opportunity you are approved for, generate the shifts.
• A claim is a request. Hours stay pending until approved, unless auto-approval is on.
• You can only claim against opportunities you are already approved for.

Where to go next

• I've been assigned to an opportunity. How do I reserve a shift?
• How do I apply to an organization or an opportunity?