This one surprises people, so it is worth understanding the reason rather than treating it as a missing feature.

Because the account is not yours. It is theirs.

A Vome User account is created by the person, not by your organization. That same account can be connected to several organizations at once, which is the whole point of Vome: someone can help at a food bank, a hospital and a school festival using one login and one record of their hours.

Your database holds a link to that account, not the account itself. If deleting a profile from your database deleted the account, you would be erasing that person's history at every other organization they belong to, along with their login. No single organization gets to make that decision on someone else's behalf.

So the account holder is the only person who can delete a Vome User account, and they do it from their own settings.

Offline profiles, and only offline profiles.

An offline profile is a record your team created by hand for someone who is not on Vome, so nobody else depends on it. Because your organization created it, your organization can remove it.

The Delete profiles action only appears when your selection contains offline profiles, and it only ever deletes those. If you select a mix, the Vome Users in your selection are left alone.

Archive them. It is the tool built for exactly this.

Archiving unassigns all of their opportunities, cancels their upcoming reservations, sets any Active or Paused sequence status to Inactive, unassigns them from your sites and removes them from your active list and all your custom views. Their history stays intact, and you can reactivate them at any time.

When you archive, take the extra ten seconds to leave a note and assign a profile tag such as "Requested removal" or "Do not contact". If the person ever asks why they are no longer receiving your opportunities, that note is your answer.

From their own settings, in a few clicks.

Deleting their account erases all of their saved profile information, opportunity and shift assignments, hours logged and everything else tied to their profile, at every organization they belong to. It cannot be undone. If someone only wants to stop hearing from your organization specifically, archiving on your side is the lighter and better answer. Their settings also let them unsubscribe from organization emails and from all Vome notifications without deleting anything.

That is a different problem with a different tool. Do not archive one of them and hope for the best.

Vome has a duplicate record screen that lets you merge two profiles for the same person, or remove the leftover one, so their hours and history end up on a single record. Reach it from your Database, and merge rather than delete wherever the two records both hold activity.

Yes, with the person's involvement.

If a Vome User wants their account gone and cannot do it themselves, write to support@vomevolunteer.zohodesk.com and copy the person on the message so they are aware and consenting. Include their full name and the email address on the account. Archive their profile in the meantime so your lists are accurate while the request is handled.