Overview

Yes. Vome offers two-factor authentication (2FA) for users. 2FA adds a second step when you sign in: after your password, you confirm a one-time verification code from an authenticator app on your phone. This helps keep your account safe even if someone learns your password.

Availability: 2FA for user accounts is available when your organization is on the Enterprise or Ultimate plan. If your organization is on a lower plan, the 2FA option will not appear in your settings.

1. Is 2FA available on my account?

It depends on the plan of the organization you are associated with. If that organization is on the Enterprise or Ultimate plan, you will see a Two-Factor Authentication (2FA) option in your account settings once you are signed in. If you do not see the option, your organization is most likely on a plan that does not include it.

2. Is 2FA optional, or does my organization require it?

Either is possible, and it is your organization's choice.

• Optional. Most often 2FA is simply offered. You can turn it on yourself whenever you like, and nothing changes if you do not.
• Required. Some organizations require 2FA for everyone. In that case you do not need to go looking for the setting. The next time you sign in, Vome walks you through a "Set up two-factor authentication" screen, and you finish setup before you reach your account.

Organizations often require 2FA for their administrators while leaving it optional for everyone else, so you may hear that it is mandatory at your organization without being prompted yourself.

3. Which authenticator apps can I use?

You can use any common authenticator app, including:

• Google Authenticator
• Microsoft Authenticator
• OneLogin
• Any other compatible authenticator app

4. How do I turn on 2FA for my account?

1. Sign in to Vome with your email and password.
2. Open your account Settings and find the Two-Factor Authentication (2FA) option.
3. Choose to set up 2FA with an authenticator app.
4. Open your authenticator app and scan the QR code shown on screen. If you cannot scan it, you can type in the key shown beneath the code instead.
5. Enter the 6-digit code from your authenticator app to confirm, then save your settings.

Your account is now protected with 2FA. From this point on, you will be asked for a code from your authenticator app each time you sign in.

5. What does signing in look like after 2FA is on?

1. Enter your email and password as usual.
2. When prompted, open your authenticator app and enter the current 6-digit code.
3. Once the code is confirmed, you are signed in.

You will not reach your account until the code is verified, so keep your phone and authenticator app handy when you log in.

6. What if I signed up with Google, Microsoft or Apple?

If you created your account using Continue with Google, Continue with Microsoft or Continue with Apple, you do not have a Vome password. You sign in through that provider instead.

That means Vome's 2FA setting does not apply to you. Whether you are asked for a second step is decided by your Google, Microsoft or Apple account settings, not by Vome.

If you want a second factor on your Vome sign-in, turn on two-factor authentication with that provider directly. It protects your Vome account along with everything else you use that account for. Vome cannot see or change those settings on your behalf.

7. Does 2FA work on both web and mobile?

Yes. You can set up 2FA and complete the verification step whether you are using Vome in a web browser or in the mobile app.

8. What if I lose access to my authenticator app?

If you change phones or lose access to your authenticator app, you may be unable to complete the verification step at sign-in. If that happens, contact your organization's administrator or Vome support so they can help you regain access to your account.

Summary

• 2FA is available when your organization is on Enterprise or Ultimate.
• It may be offered to you, or required. If it is required, you are prompted at your next sign-in.
• Set it up from your account Settings using any authenticator app.
• If you signed up with Google, Microsoft or Apple, your second factor is controlled by that provider, not by Vome.