How do I sign up for support?
Overview
Short answer: you probably do not need to sign up at all.
Every article in this knowledge base is public, so nothing here is waiting behind an account. You can also submit a ticket without one. A support account is worth creating for a single reason, which is keeping your own tickets together in one place.
And if you want the fastest route to a person, that is not the portal at all. It is Chat with support in the Help menu inside Vome.
1. Is there an admin-only section I need access to?
No. Not any more.
Vome support used to be split into an Admin Support area and a Public area, and administrators had to be added to an admin group before they could read the admin half. That split is gone. There is now one knowledge base, visible to everyone, in English and in French.
So if you were told to sign up and then wait to be granted access to the full library, that step no longer exists. Search or browse and you already have everything.
2. What is the fastest way to reach the support team?
Click Help in the top bar of Vome, then Chat with support.
Chat is the best route because it collects the details we need while you still have the problem in front of you, which is usually the difference between one exchange and four. From there we can record a bug, log a feature request, or point you at the right article.
3. What else is in the Help menu?
More than most admins realise, so it is worth opening once deliberately:
- Chat with support. Opens the support chat.
- Learn more about: a link straight into the knowledge base section for the module you are currently in, rather than the front page.
- Open setup checklist. Your setup guide, for admins.
- Visit knowledge base. The whole library.
- Submit a ticket. Opens the ticket form. No account needed.
- Export debug logs. Useful to attach when you are reporting something that misbehaves.
- View releases. Under What's new, for admins, so you can see what changed recently.
4. So what does a support account actually give me?
Your ticket history.
With an account, the tickets you file are tied to you: you can reopen the portal later, see what you have raised, read the replies in one thread, and add to them. Without an account, a ticket still reaches us and we still answer by email. You just do not get that single view of everything.
5. How do I create one?
- Go to support.vomevolunteer.com.
- Click Sign up at the top right, or go directly to the sign-up page. French speakers can use the French sign-up page.
- Enter your name and email address, then click Sign up.
- Open the confirmation email and click through to set your password.
That is the whole process. There is no step where you wait for extra permissions to be added.
6. Is this the same as my Vome login?
No, and this is the one thing worth being careful about.
The Sign up and Sign in links on this support portal create and use a support account. They have nothing to do with your Vome account. Signing up here does not create an organization, does not create a volunteer profile, and will not let you log in to Vome.
7. Should every administrator on my team sign up?
Only the ones who deal with support.
It used to be advice to have every admin create an account, because that was the only way to read the admin articles. Now that the library is open, the useful version of that advice is narrower: whoever raises and follows up on tickets benefits from an account, and everyone else can simply read and chat.
Summary
- The knowledge base is public. No account is needed to read any article.
- The old Admin Support and Public split, and the admin group behind it, are retired.
- The fastest route to the team is Help then Chat with support, inside Vome.
- You can submit a ticket without an account.
- A support account exists so your tickets and replies stay together in one place.
- Sign up at support.vomevolunteer.com, top right, then confirm by email and set a password.
- A support account is not a Vome account and will not log you in to Vome.