How does Vome Support work?
We take pride in offering responsive and reliable support from team members that are based in North America. In most cases, we will respond to your inquiries the same day or within 24-48 hours.
Book a demo:
Click HERE to book a free demo!
How to access support:
You can access customer support by visiting support.vomevolunteer.com
On Vome, there are many ways to access our support page. For example, you can click on the Help button on the top-navigation bar and then click Visit Support.
Types of support Vome offers:
There are three (3) ways to get help:
1) Knowledge Base:
We recommend that you always start by searching our knowledge base to see if you can find quick answers.
2) Ticket Management:
If you notice an issue on the site, you can submit a ticket. This will send the issue directly to our tech team. You will also be able to view the status of your tickets.
3) Contact your account manager:
When you signed up on Vome, your account manager reached out to you directly via email. If you are unaware of who you are account manager is, please email the support team directly to ask to get connected!
Additionally, you can always email us at support@vomevolunteer.zohodesk.com or contact your assigned representative for additional support.Related Articles
How do Sites work on Vome?
What is a “Site” in Vome? A Site is a location or sub-unit of your organization—such as a campus, branch, department, or program. Sites help you manage visibility and access to specific content, ensuring the right admins and volunteers see the right ...How does Verified First's background screening solution work on Vome?
Vome is proud to partner with Verified First to offer preferred pricing on background checks for your volunteers. This partnership goes beyond background checks, with a comprehensive suite of services designed to support all your volunteer screening ...How does the Double the Donation integration work on Vome?
The Double the Donation (DTD) integration helps your organization unlock corporate matching gifts directly through the volunteer registration and reservation experience on Vome. When volunteers submit forms or reserve shifts, Vome allows users to ...I've been assigned to a sequence. How does this work?
? Understanding Sequences in Vome What are sequences? Sequences are step-by-step task lists created by your organization and assigned to you in Vome. They help guide you through important processes, such as onboarding or training. Each sequence ...How does the check-in/out portal work on Vome?
In order for a volunteer to be able to check-in and check-out of their shifts, they must first be reserved for a shift (i.e. on the attendees list for an upcoming shift). If you want to learn more about how Vome Users can reserve shifts themselves ...