Support is handled by a team based in North America. In most cases you will hear back the same day, and typically within 24 to 48 hours.
There are three ways to get help, and they are worth knowing apart, because picking the right one is usually the difference between an answer in a minute and an answer tomorrow.
Click Help in the top navigation bar. From there you can:
The portal is also reachable on its own at support.vomevolunteer.com, so you do not have to be logged in to Vome to read it.
Start here. It is the fastest route by a wide margin, and it covers the questions that come up most.
Search it before submitting a ticket. A good proportion of tickets are answered by an article that already exists, and searching first gets you an answer in seconds rather than hours.
Use a ticket when you have hit something that looks wrong, or when your question is specific to your account rather than to how a feature works in general.
You can submit a ticket from the portal, and it goes straight to the technical team. You can also see the status of your own tickets there, so you are not left wondering whether it arrived.
Tickets get answered faster when they include what you expected to happen, what happened instead, and where in Vome you were when it happened.
When you signed up, an account manager reached out to you by email. They are the right contact for questions about your account, your plan, or how to set something up for the way your organization works.
If you are not sure who yours is, email the support team and ask to be connected.
Yes. Articles are published in English and French, and you can switch language on the portal. A French-speaking administrator gets the French version of the same article rather than a translation of the page around it.
Yes. You can book a free demo if you would rather be walked through something live than read about it.