How does Vome Support work?
We take pride in offering responsive and reliable customer support. Our team members are exclusively based in North America. In most cases, we will respond to your questions the same day or within 24 hours.
How to access support:
You can access customer support by visiting support.vomevolunteer.com
On Vome, there are many ways to access our support page. For example, you can click on the Help
button on the top-navigation bar and then click Visit Support
Types of support Vome offer:
are three (3) ways to get help
1) Knowledge Base:
We recommend that you always start by searching our
knowledge base to see if you can find quick answers.
2) Online Chat:
When an agent is available, you will see We're Online! Chat Now appear on the
bottom right of your screen. You will be able to chat with someone directly.
3) Ticket Management:
If you notice an issue on the site, you can submit a ticket. This will send the issue directly to our tech team. You will also be able
to view the status of your tickets.
you can always email us at email@example.com or contact your assigned representative for additional support.
How do Opportunities work on Vome?
Opportunities are used to group your volunteers by an activity or position. For example, imagine you had a Driver opportunity at your organization. It is likely that not every volunteer is eligible to reserve spots to shifts for the Driver ...
How do I sign up for support?
Here are the steps to sign up for support as an administrator Note: Only admins are recommended to sign up for support (not volunteers) since there are FAQ that are only available to registered administrators. Each administrator from your ...
How does the Vome Referral Partner Program work?
Referral partners can participate in revenue sharing and/or provide their clients with savings when using Vome. 1. Vome has a dedicated platform to automatically track referrals made by partners. 2. Partners receive access to a dedicated account ...
How does the check-in/out portal work on Vome?
In order for a volunteer to be able to check-in and check-out of their shifts, they must first be booked to a shift. If you are looking to assign volunteers to shifts, read this article: ...
How do Vome achievements work?
Vome achievements Vome built a 4-tier badge system for volunteers: Bronze, Silver, Gold and Platinum. To be awarded a Vome Badge, volunteers must complete available challenges to earn Vome Points (VP). Challenges are focused around activity ...