Overview

A watcher is an admin who subscribes to notifications about something without being its point of contact.

The difference from a coordinator is the whole idea:

• Coordinator. The primary contact. Visible to users and contactable by them, and receives notifications.
• Watcher. Receives the same notifications, but users are not shown who the watchers are and cannot contact them.

So a watcher is how a manager keeps an eye on something without becoming the person everyone emails.

1. What can have watchers?

Opportunities, shifts, forms, sequences and courses. Each is set separately.

• Form watchers are notified about new submissions.
• Sequence watchers are notified about that sequence, including when someone is marked overdue on a step.
• Opportunity watchers are notified about that opportunity.
• Shift watchers receive all shift notifications, alongside the shift coordinators.

2. Do opportunity watchers automatically watch its shifts?

No, and this catches people out. Updating opportunity watchers does not change shift watchers. Shifts keep whoever was already set on them.

When you change watchers on an opportunity, Vome asks whether you also want to update the watchers on upcoming shifts, and lets you apply the change to shifts that have no watcher set. If you dismiss that prompt, your change applies to the opportunity alone.

If a manager says they stopped getting shift notifications after you "updated the watchers", this is almost always why.

3. Can I add myself as a watcher?

Yes. Adding your own admin profile as a watcher on a form, sequence or opportunity is the supported way to subscribe yourself to its notifications.

It is the tidiest way to keep half an eye on a program you do not run, without asking to be made a coordinator.

4. How do I add a watcher to an opportunity?

1. Click Opportunities in the left-hand navigation.
2. Open the opportunity.
3. Click Actions.
4. Click Edit coordinator & watchers.
5. Select the watchers and save.

5. How do I add a watcher to a sequence or a form?

The same pattern for both:

1. Click Sequences or Forms in the left-hand navigation.
2. Open the three-dot menu and choose to edit it.
3. Edit the watchers, select them and save.

6. How do I add a watcher to a shift?

1. Click Schedule in the left-hand navigation.
2. Click the shift.
3. Click Actions.
4. Click Watchers, select them and save.

To do several at once, use the Actions button on your schedule and choose Edit details & settings.

7. What happens to watchers when an admin leaves?

When you reassign or remove an admin, you can include the opportunities, forms and sequences they were set as coordinator or watcher on, so their notifications move with the handover instead of going nowhere.

Summary

• A watcher gets the notifications without being a contact.
• Users cannot see or contact watchers; coordinators are the visible contact.
• Opportunities, shifts, forms, sequences and courses can each have watchers.
• Opportunity watchers do not cascade to shifts unless you accept the prompt.
• You can add yourself as a watcher to subscribe to notifications.
• Watcher roles can be carried over when an admin is reassigned.

Where to go next

• How do I disable email or push notifications?