Schedule & Hour Tracking
How to Privatize a Shift Within an Opportunity
How to Privatize a Shift Within an Opportunity You can make a shift private in Vome by restricting its visibility to only users with a specific profile tag. This is useful when you want to make a shift available to select volunteers only, such as for ...
How to Check In and Check Out for Shifts in Vome
Overview The Check-In & Check-Out feature in Vome helps track volunteer attendance and log hours automatically. Volunteers can check in using the mobile app, or an on-site kiosk, and admins can manually record attendance when needed. 1. How ...
How to Create and Manage Shifts in Vome’s Schedule Module
How to Create and Manage Shifts in Vome’s Schedule Module Overview The Schedule Module in Vome allows administrators to efficiently create, manage, and assign shifts to volunteers. This guide will walk you through the process of scheduling shifts, ...
What is the attendance confirmation feature? What does the green check mark mean when I see it on the attendee's profile picture?
Whenever a user is reserved for an upcoming shift, there's a notification that they receive (email and push) 48 hours prior to the shift start time asking them to confirm their attendance. If the user chooses to confirm their attendance, you will see ...
How do I edit shifts in bulk?
How to Bulk Edit Shifts You can bulk edit multiple shifts at once by following the steps below: Steps to Bulk Edit Shifts Log in to your Vome account. Navigate to the Schedule page using the left-hand side menu. Click on the Actions button located at ...
How do I delete past shifts in bulk?
To delete past shifts in bulk, you can follow these steps: 1. Login to Vome 2. Go to your Reports page using the left-hand side navigation 3. Click the Shift list report 4. Filter the list of shifts by configuring the date range, and then using the ...
What does the "advanced reservation restriction" option mean when creating shifts?
By default, when a user is approved for an opportunity, they can reserve spots for any shift related to that opportunity. You can choose to add an additional layer of reservation restriction whereby users need to be approved for the opportunity, but ...
What are the different attendee statuses? When do notifications get sent?
Every attendee scheduled for a shift has an associated status related to their reservation at different points in time before, during and after a shift. Here is a breakdown of each status, when they can occur, and the affiliated notifications: ...
What are the different attendee statuses? What do they mean?
Every attendee that is has taken up a spot to an upcoming, on-going or past shift has a status associated to their reservation. Upcoming shifts 1) Booked: The attendee is booked/reserved for an upcoming shift. Admins get notified when an attendees ...
How does the check-in/out kiosk work?
The check-in/out kiosk is another way for administrators to seamlessly track volunteer hours for on-site shifts! Here are important tips to remember: Although your kiosk link will be saved on Vome, we recommend saving the link by sending it to ...
How should I go about group reservations?
There are a few recommended methodologies to optimize the group reservations process. If you require all the info about the group participants upon initial registration, follow these steps: 1. On your left-hand navigation, go to the Forms page 2. ...
How does Scheduling work on Vome?
You do not need to create shifts during the Add Opportunity process. You can always create new shifts once the opportunity is published. Volunteers can only reserve spots to shifts if the organization is using Vome Pro. There are so many ways to ...
How can volunteers check-in/out of their shift by scanning the QR code?
Just to make sure you are familiar with how the check-in/out portal works, please review this FAQ: https://support.vomevolunteer.com/portal/en/kb/articles/how-does-the-check-in-out-portal-work-on-vome It is important to note that volunteers must be ...
How to print out a daily/weekly/monthly shift calendar?
You can export a monthly calendar from the Schedule page or through the Shift list report (as stated above). We recommend using the Schedule export action: 1) Go to the Schedule page 2) On the top right, click on Actions 3) Export Schedule 4) Select ...
How does the check-in/out portal work on Vome? How do I generate the QR code and/or the on-site kiosk?
In order for an attendee to be able to check-in and check-out of their shifts, they must be reserved for a shift on the current day when they're trying to check-in/out(i.e. on the attendees list for an upcoming shift). If you wish to manually to ...
How do I mass cancel shifts from the Schedule?
1. Go to the Schedule page 2. On the top right, click on Actions on the top-right 3. Select Cancel shifts When you cancel shifts, you can choose to automatically notify Vome Users via the "Notify users" checkbox. That is, Offline profiles will not be ...
How do I mass edit the total number of available spots for shifts from the Schedule?
1. Go to the Schedule page 2. On the top right, click on Actions 3. Select Mass edit shifts You can only edit the total number of spots available for a shift.
How do I log past shifts from the Schedule?
1. Go to the Schedule page 2. On the top right, click on Actions 3. Select Log past shifts This feature will allow you to assign volunteers to past shifts that are already created so that you can see them in your calendar and log their hours. If the ...
How do I mass log hours from the Schedule?
1. Go to the Schedule page 2. On the top right, click on Actions 3. Select Log hours for past attendees 4. If relevant, filter by date range, advanced filters by Attendees status (i.e. Not logged, Checked-in), opportunity or anything else. 5. Select ...
How do I mass assign shifts from the Schedule?
1. Go to the Schedule page 2. On the top right, click on Actions 3. Select Mass assign shifts By assigning a volunteer to a shift that is associated with an opportunity they are not yet assigned to, it will automatically assign the volunteer to the ...
How do attendees check-in/out using the QR code?
Admins should put the QR code on display digitally or by printing it out, and instruct attendees to do the following: In order to scan the QR code upon arrival to their shift, the following criteria must be tue: They're a Vome User They've logged ...
Why are there Flexible Schedule shifts appearing as individual slots on my calendar?
Since volunteers can book any time slot they want when Flexible Schedule is enabled for a given opportunity, a new shift slot will be added to your calendar for each Flexible Schedule shift that a volunteer will create and book. What is Flexible ...
How come I can't check-in volunteers to remote shifts?
The check-in feature is only enabled for opportunities that are set to on-site. To log hours for volunteers that are completing remote shifts, please reference this article.
How do I log hours for remote shifts?
1. 15 minutes before the remote shift is over, the volunteer will receive a notification reminding them to claim their hours once the shift is over. 2. Once the shift is over, the volunteer can claim their hours and the admin will receive the hour ...
How can I export a daily schedule?
Go the Schedule page > Click on the Export button on the top right. You are only able to export a daily schedule for all your shifts for all opportunities on a given date.
How do I add an offline volunteer as an attendee to a shift?
1. Go to the Schedule page 2. Click on a shift 3. Click on "+ Add" above the attendees list 4. Select the offline volunteer that you wish to add to the shift. Please note that the offline volunteer must be assigned to an opportunity in order to add ...
What is the attendees list for a given shift?
All volunteers that have a spot booked for a given shift will appear as an Attendee. From here, you can click on their name to view their profile, send them a message, check-in/out, log or edit hours.
What is the QR code used for?
If you want to allow volunteers to self check-in/out of their shifts in order to seamlessly log their hours, print the the QR code and display it to attendees at your on-site locations. There must be 3 conditions that apply for a volunteer to scan ...
How do I filter the schedule by opportunity?
1. Go to the Schedule page 2. On the left-hand side > Under Filters, select the Opportunity filter > Select opportunities for which you would like to see shifts appear in the schedule.
What is the difference between fixed and flexible shifts?
Fixed: Fixed shifts require volunteers to book and attend for the entire shift. For example, if you create a shift from 2-4pm, and require that volunteers attend for the entire duration, this would be considered a fixed shift. Flexible: Flexible ...
How can I track hours for my volunteers?
There are two seamless ways of tracking hours for your volunteers: 1) Self check-in: - On Vome, organization admins are able to generate a unique QR code. You may display the QR code digitally or print it out - Volunteers who have booked shifts will ...