How does the check-in/out portal work on Vome? How do I generate the QR code and/or the on-site kiosk?
Plan required: The Attendance QR Code and the Attendance Kiosk are available on Vome Pro and higher plans.
In order for an attendee to be able to check-in and check-out of their shifts, they must be reserved for a shift on the current day when they're trying to check-in/out (i.e. on the attendees list for an upcoming shift).
If you wish to assign profiles to shifts manually, read this article: How do I mass assign shifts from the Schedule?
If you want to learn more about how Vome Users can reserve shifts themselves from their profile, here is a resource for you to learn more and that can be shared with your Vome Users: I've been assigned to an opportunity. How do I reserve a shift?
Once someone is a reserved shift attendee, they get a push notification on the app letting them know that the check-in portal opens 1 hour before the shift start time. Several places in the Vome mobile app then prompt them to check in.
There are two (2) methodologies that allow attendees to check-in/out of shifts:
1. Vome Users can scan a QR from the mobile app
Scanning a QR code can only be done by Vome Users who are currently a shift attendee in their schedule and who have the mobile app. The QR code can only be scanned from within the Vome App (i.e. not from the smartphone camera app). Only admin users can generate the QR code, by going to Schedule > Actions > Download Attendance QR Code.
If the attendee doesn't have a working camera on their smartphone, they can input the ID # on the QR code print-out instead.
There are 3 ways to arrive at the Scan QR code view in the app:
1) From the Home page, there is an upcoming shift section with text that says “check-in enabled”. When clicked, it takes the volunteer to the shift. From there, a banner offers a check-in action, which opens the QR code scanner.
There must be a QR code for them to scan, and only admins can generate and print it, from Schedule > Actions > Download Attendance QR Code.
2) From the Schedule tab, you can press the green QR code icon. Note that this only appears 1 hour before the shift start time, once the check-in portal has opened.
3) From the Schedule tab, they can press the shift, then press the green check-in button.
Once they open the check-in/out popup, the attendee can simply put their smartphone camera in front of the QR code (on a physical piece of paper or digitally) and it will immediately check them in or out.
2. Any attendee can search their name in the on-site kiosk
The virtual check-in kiosk is the most flexible methodology for attendance validation and hour tracking because it does not rely on attendees being Vome Users, reserved for a shift or having the mobile app upon their arrival to the shift. Attendees can arrive to the virtual kiosk (accessible on any device, usually a computer or tablet) and search their name to check-in/out of shifts!
The virtual check-in kiosk can only be generated by admin users from Schedule > Actions > Manage Attendance Kiosks. There are many possible customizations to make to the check-in kiosk before generating it, so be sure to check them out.
Once the kiosk link is loaded in your web browser, any admin user must log in to their Vome account to unlock the kiosk as a one-time action.
You can also edit a previously generated kiosk.
What are the different attendee statuses and what do they mean?
Learn more by reading this FAQ: What are the different attendee statuses? What do they mean?