How does the check-in/out portal work on Vome? How do I generate the QR code and/or the on-site kiosk?

How does the check-in/out portal work on Vome? How do I generate the QR code and/or the on-site kiosk?

In order for a volunteer to be able to check-in and check-out of their shifts, they must first be reserved for a shift (i.e. on the attendees list for an upcoming shift).

If you wish to manually to assign profiles to shifts, read this article: How do I mass assign shifts from the Schedule?
If you want to learn more about how Vome Users can reserve shifts themselves from their profile, here is a resource for you to learn more and that can be shared with your Vome Users: I've been assigned to an opportunity. How do I reserve a shift?

Once someone is a reserved shift attendee, they will get a push notification on the app to let them know that the check-in portal is open 1 hour before the shift start time. There are a few areas on the Vome Volunteer mobile app that prompt the volunteer to check-in once the check-in portal has opened. 

There are 2 methodologies that allow attendees to check-in/out of shifts

1. Vome Users can scan a QR from the mobile app

Scanning a QR can only be done Vome Users who are currently a shift attendee in their schedule and who have the mobile app! The QR code can only be scanned from within the Vome App (i.e. not from the smartphone camera app). Only admins users can generate the QR code by going to the Schedule > Actions > Print check-in/out QR code



If the attendee doesn't have a working camera on their smartphone, they can input the ID # on the QR code print-out instead!




There are 3 ways to arrive to the Scan QR code view in the app:

i) From the Home page, there is an upcoming shift section with text that says, “check-in enabled”. When clicked, it will take the volunteer to the shift. From here, there will be a banner that has a check -in action which will allow the user to scan the QR code
There must be a QR code for them to scan that only admins can generate and print out from the Schedule > Actions > Print check-in/out QR Code

ii) From the Schedule tab, you can press on the green QR code icon. Reminder - this will only appear 1 hour before the shift start time (once the check-in portal has opened).

iii) From the Schedule tab, they can press on the shift, and press on the green check-in button
Once they open the check-in/out popup, the attendee can simply put their smartphone camera in front of the QR code (on a physical piece of paper or digitally) and it will immediately check them in/out!

2. Any attendee can search their name in the on-site kiosk

The virtual check-in kiosk is the most flexible methodology for attendance validation and hour tracking because it does not rely on attendees being Vome Users, reserved for a shift or having the mobile app upon their arrival to the shift. Attendees can arrive to the virtual kiosk (accessible on any device, usually a computer or tablet) and search their name to check-in/out of shifts!

The virtual check-in kiosk can only be generated by admin users from the Schedule > Actions > Generate on-site kiosk. There are many possible customization to make to the check-in kiosk before generating it so be sure to check them out!

Once the kiosk link is loaded in your web browser, any admin user must log in to their Vome account to allow the kiosk to be accessible for attendees!

Once a kiosk is generated, it will only be accessible via the generated link (Vome URL), You must save the link outside of Vome (i.e. save it as bookmark on your  browser or email it to yourself) because otherwise it will not be saved within the Vome portal.




You can edit a previously generated kiosk, but you must input the exact link (URL) that was generated!





What are the different attendee statuses and what do they mean?



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