Overview

If your Vome account looks empty, with no shifts to reserve and nothing waiting for you, there is almost always one reason: you are not approved for an opportunity yet.

That single thing unlocks the rest of Vome, and this article covers the three ways to get it, including the quickest one if you already volunteer with the organization.

1. Why does being approved matter so much?

Because every shift belongs to an opportunity, and you only see the shifts of opportunities you are approved for.

Until you are approved for at least one, your schedule is genuinely empty. That is not a fault, and nothing you change inside your own account will fill it. Approval has to come from the organization.

2. What are my options?

Three, and the right one depends on your situation:

• Ask the organization to assign you. The fastest route if you already volunteer with them. An administrator can add you to an opportunity directly, and you skip the application entirely.
• Apply or register yourself. Use their organization page or a link they send you. Some opportunities approve you instantly, others go to an administrator for review.
• Wait, if you have already applied. Your application may simply be sitting with them. See question 5 to check where it stands.

3. I already volunteer there. Do I really have to fill in an application?

Often not. Ask them to assign you instead.

If filling in a full application form feels redundant because you have been volunteering with them for years, say so. An administrator can assign the opportunity to your profile, and you can start reserving shifts immediately.

Many organizations also set their opportunities up to recognise people they already know and approve them on the spot, so it is worth pressing the button once to see what happens.

4. How do I apply if I do need to?

Either from their organization page, using the Get involved button, or from a link they send you directly.

The full steps are in How do I submit an application form?

5. I applied already. How do I know where it stands?

Your application shows as Pending on your homepage and on your My Opportunities page, so you can see it has arrived rather than wondering.

You will be notified when it is approved, by email or by app notification if you have the mobile app.

6. What can I do once I am approved?

Your homepage asks What are you looking to do today? and gives you three actions:

• Reserve shifts. Pick the shifts you want from the schedule.
• Claim hours. Log hours for work you have already done, where the organization allows it.
• View my shifts. See everything you are booked on.

7. None of this is working. Who do I contact?

The organization, not Vome.

This is the part worth being direct about. Only an administrator at your organization can approve you or assign you to an opportunity. Vome support cannot do it for them, cannot see their approval queue, and cannot add you to their opportunities.

So if you are stuck, the person to chase is your contact at the organization. If you do not know who that is, their organization page is the place to start.

Summary

• An empty account almost always means you are not approved for an opportunity yet.
• Every shift belongs to an opportunity, and approval is what makes its shifts visible to you.
• If you already volunteer there, ask to be assigned rather than applying again.
• Otherwise apply from their organization page or a link they send.
• A submitted application shows as Pending on your homepage.
• Once approved, your homepage offers Reserve shifts, Claim hours and View my shifts.
• Only the organization can approve you. Vome support cannot approve you on their behalf.

Where to go next

• How do I submit an application form?
• I've been assigned to an opportunity. How do I reserve a shift?
• An organization shared a link to an opportunity with me. What do I do next?