The Impact Report is the printable side of recognition on Vome. Where an award is a badge inside the platform, the Impact Report is a certificate of involvement: a one page document, carrying your organization's logo and name, that summarizes everything a person did with you. Opportunities, completed shifts, logged hours and total impact value.

Both administrators and users can generate one, but they are not the same document. Only an administrator can sign it.

1. What is actually on the certificate?

The layout is the same in both versions:

• A header reading This is a certificate of involvement for the person's name, at your organization.
• Your organization's logo and name, alongside the person's profile photo. If you have not uploaded a logo, a default placeholder is used, so upload one before you send these out.
• The involvement period covered, and the date generated.
• A headline total: the number of shifts and the total hours.
• A breakdown by Opportunity, listing each role with its own shift count and hours.
• Total impact, the dollar value of the time contributed.
• A Powered by Vome mark, and a disclaimer noting that hours were approved by an administrator at your organization and that a copy can be sent to authenticity@vomevolunteer.com for verification.

The administrator version adds a Signed by name, the signature image, the date signed, and an optional note.

2. How does an administrator generate one?

From the person's profile, not from the Reports module.

1. Open the profile so the expanded profile view appears. You can do this from your Database, or from an Opportunity's roster.
2. Open the Actions dropdown.
3. Under the Reports section at the bottom, choose Impact Report.
4. The certificate opens in a full-size preview. Adjust the start date and end date to set the involvement period, and use Customize report to choose which Opportunity rows appear.
5. Click Export.

Changing the date range is not cosmetic. It decides which Opportunities, shifts and logged hours are counted, so set it before you export rather than after.

3. What is the signature step?

Exporting as an administrator is gated behind a signature. When you click Export you are shown a prompt titled Add your signature before export, asking you to provide your digital signature. You draw it, and you can clear it and redo it if it comes out badly. You cannot skip this: exporting without a signature returns an error asking you to add one.

You can also add an optional Note to the report, which is where a reference comment belongs, for example a line confirming the person's reliability or the context of their service.

Then choose Sign and export. The exported PDF carries your name, your signature image and the signing date at the bottom, which is what turns a data summary into something a school, a court or an employer will accept as a reference.

4. Can users generate this themselves?

Yes, but only the unsigned version, and only for their own record.

A user opens My Impact from your organization's portal on their dashboard. They get the same certificate, populated with their own footprint, the Opportunities they took part in, the number of shifts they completed and the hours they logged, with your organization's branding on it. They can set a date range, customize which rows appear, and export.

What they cannot do is sign it or add a note. Those are administrator-only, deliberately, because a signature is a statement your organization is making about that person. If somebody asks for a signed reference, they have to come to you.

5. Who on my team can generate one?

It is controlled by the View impact value permission on the admin role. If an administrator does not have it, the Impact Report entry simply does not appear in the Actions dropdown for them. Check the role in your admin settings if a colleague says they cannot find it.

6. What is impact value, and where does the number come from?

Impact value is the equivalent dollar value that people create for your organization by contributing their time. It is calculated by multiplying the hourly impact value rate of a given Opportunity by the number of hours logged there.

That means the number is only as meaningful as the rates you set. Rates are per Opportunity role, so a specialist role can carry a higher rate than a general one.

7. How do I manage impact value?

The same panel is reachable from two places, so use whichever you are already in:

• From the Opportunities module, in the right sidebar, choose Manage impact value.
• From your Database, in the right sidebar, choose Manage impact value.

Inside the panel you can:

• Set an hourly rate against each Opportunity role individually. There is a search box, which matters once you have a long list.
• Use Update all rates to apply one rate across the board rather than typing them one by one.
• Set the Impact Value Rate for Hours Logged (Off-Vome), which covers hours added manually to profiles in your database rather than earned through a Vome shift. This one is easy to forget, and leaving it empty quietly undercounts organizations that import historical hours.

8. Can I turn impact value off?

Yes, at two levels.

Per Opportunity, set the rate to 0. There is no separate on and off switch on an individual role, the rate is the switch. A role at 0 contributes nothing to the total, which is the right choice when a dollar figure would misrepresent the work.

Across the portal, the same panel has two toggles:

• Show impact value to admins. Note that this applies to all admins across your portal, not just to you.
• Users can see their impact value from their homepage. Turn this off if you would rather your people not see a dollar figure attached to their time, which some organizations feel sits badly with volunteering.

Turning the display off does not delete anything. The hours are still recorded and the rates are still stored, so you can turn it back on later.

9. Where else does this data appear?

Impact value is not confined to the certificate. It shows up as a column in your Database, in the reservations and hours reports, in Analytics, and on the leaderboard, where the metric adds up impact value in dollars across each profile's reservations. If a number on the certificate looks wrong, the cause is almost always a rate rather than the report.

Summary

• The Impact Report is a certificate of involvement carrying your logo and name, the person's Opportunities, completed shifts, logged hours and total impact value.
• Administrators generate it from the expanded profile, Actions dropdown, Reports section, Impact Report.
• Exporting as an administrator requires a digital signature, and you can add a reference note. The PDF shows the signer's name, signature and date.
• Users can generate their own unsigned copy from My Impact. They cannot sign it or add a note.
• Access is controlled by the View impact value role permission.
• Impact value is the Opportunity's hourly rate multiplied by hours logged. Manage rates from Manage impact value, in either the Opportunities module or the Database.
• Set a rate to 0 to remove impact value from one Opportunity, or use the two toggles to hide it from admins or from users entirely.

For the badge side of recognition, see Custom Awards & Recognition on Vome.