Plan requirement: the Recognition module requires the Enterprise or Ultimate plan. Vome Achievements, the platform-level badges covered in section 17, are available on every plan.

Overview

The Recognition module is how you create awards that belong to your organization, rather than the platform-wide badges Vome ships with. You design the criteria, decide who can see the award, and either grant it by hand or let Vome grant it the moment somebody qualifies.

Two behaviours catch people out, and both have their own section below. Milestones combine with OR while visibility conditions combine with AND, which is sections 4 and 8. And publishing a rule-based award grants it retroactively to everyone who already qualifies, which is section 7. Read those two before you publish anything.

This article is for administrators.

1. What is the Recognition module on Vome?

The Recognition module lets your organization create custom awards to recognize your people. You can design awards with specific criteria, automatically grant them when people meet goals, manually award standout contributors, and let people track their progress toward upcoming awards.

This module is available on Enterprise and Ultimate plans. Creating, editing, and granting awards all require one of these plans.

This is different from Vome Achievements, which are platform-level badges and challenges (such as total hours milestones, shift milestones, and tenure badges) managed by Vome and available to everyone regardless of plan. Awards you create through the Recognition module are specific to your organization and fully customizable.

2. What is the difference between manual-only and rule-based awards?

There are two types of awards you can create:

Manual-only: You grant these individually or in bulk from the admin panel. There are no automatic eligibility rules. Use this for special recognitions, one-time awards, or situations where you want full control over who receives the award.

Rule-based: The system automatically grants these when somebody meets the criteria you define (for example, completing 50 hours or attending 20 shifts). You set the milestones, and Vome handles the rest.

3. How do I create a new award?

Navigate to the Recognition page in your admin panel. Click New Award and fill in the following:

Title (required) and Description (optional, supports rich text formatting)

Folder to organize your awards into categories

Icon or Custom Image to give the award a visual identity. You can choose from 15 built-in icons (trophy, medal, star, ribbon, badge, crown, fire, heart, handshake, sparkles, leaf, sun, moon, rocket, award) or upload your own image.

Award Method: Choose either Manual-only or Rule-based

If you select Rule-based, configure eligibility milestones (see below).

4. How do eligibility milestones work for rule-based awards?

Each rule-based award can have one or more milestones. You define:

Metric type: Hours logged or Shifts completed

Threshold: The number required (e.g., 50 hours, 20 shifts)

Window type (how the threshold is evaluated):

- All time: Cumulative across the person's entire history
- Calendar year: Resets on January 1 each year
- Date range: Between specific start and end dates you define
- Rolling window: Within the last N days, weeks, or months (trailing window)
- Consecutive periods: Meet a per-period threshold for N consecutive periods (e.g., 30 hours per month for 3 consecutive months)

Milestones combine with OR, not AND. If you add several milestones, a person earns the award by reaching any one of them. The award panel says so above the list. So milestones of "50 hours" and "20 shifts" will award anyone who reaches either total, not only those who reach both. If you mean to require both, that is not something multiple milestones can express.

This is the opposite of how an award's visibility conditions behave, which combine with AND. Milestones decide how the award is earned; visibility conditions decide who can see and qualify for it in the first place.

5. Can somebody earn the same award more than once?

Yes, but only if the award is set to Repeatable and uses a recurring window type (Calendar year, Rolling window, or Consecutive periods). When enabled, the award can be earned again in each new qualifying period. Awards using the "All time" or "Date range" window types cannot be made repeatable.

6. What does the Award Cap do?

The Award Cap lets you limit how many people can earn a specific award. If you set a cap of "First 10," only the first 10 who qualify will receive the award automatically. Once the cap is reached, the system stops auto-awarding. You can still manually grant the award beyond the cap if needed. If no cap is set, unlimited people can earn it.

7. What happens the moment I publish a rule-based award?

Everybody who already qualifies is awarded immediately.

Publishing does not start the clock from today. Vome evaluates your milestones against history, so an "All time, 50 hours" award published this morning will land in the accounts of everyone who has ever passed 50 hours, along with any notification you configured.

That is usually what you want, and it is a surprise if you expected to recognize future effort only. If you want the award to apply going forward, use a Date range or Rolling window rather than All time, and set an Award Cap if the retroactive group could be larger than you intend.

8. How do I control who can see an award?

Each award has visibility settings with two main modes:

Admin-only: The award is completely hidden. Use this for internal tracking or awards you want to prepare before making them visible. Turning this on clears any conditions you had set.

User-visible (default): People can see the award. You can further restrict visibility using a Visibility Policy with conditions such as: requiring the person to be active in your database, requiring completion of specific onboarding sequences, requiring assignment to specific opportunities (or any opportunity), age-based rules, site association, or profile tag matching (any, all, or none of the selected tags).

These conditions combine with AND, so each one you add makes the group smaller. If no conditions are set, the award is visible to everyone.

This is the same visibility panel used by Resources, so a rule you have already worked out in one place transfers directly to the other.

9. Can people see their progress toward an award?

Yes, if you enable the Show Progress to Users setting on a rule-based award. When enabled, people see a progress bar showing their current count versus the target (e.g., "35 / 50 hours"). If you prefer to keep the target hidden, you can turn this setting off. Manual-only awards never show progress since there are no milestones to track against.

10. How do I manually grant an award?

Go to the award's detail page and open the People tab. For a single award, find the person in the Eligible sub-tab and click "Award now" next to their name. For bulk awarding, select several people using the checkboxes, then choose "Bulk award" from the bulk actions menu.

11. Can I revoke an award after it has been granted?

Yes. Go to the award's detail page, open the People tab, and switch to the Awarded sub-tab. From the row menu next to the person's name, select "Revoke." You can also revoke awards in bulk.

12. What does the Recalculate button do?

The Recalculate button on the People tab re-runs the eligibility evaluation for everyone. This is useful when you have edited the milestones of an existing award, when backfilled or corrected hours need to trigger eligibility, or when progress data appears stale.

13. Do people get notified when they earn an award?

Only if you enable notifications on that specific award. You can configure who receives the email (the person, designated admin watchers, or both), the time of day it is sent, the subject and body (with variables like $first_name and $award_title), and the email template. Sent notifications can be reviewed in the Admin Emails mailbox under the Award notifications tab.

14. How do I organize my awards?

You can create Folders in the Recognition dashboard to group related awards. You can move awards between folders at any time, either individually or in bulk.

15. What happens if I deactivate an award?

Setting an award to Inactive hides it and stops any automatic awarding. However, all existing awards remain in place. You can reactivate the award at any time.

16. What happens if I delete an award?

Deleting an award is permanent. It removes the award itself, all granted instances, and all notification settings. This action cannot be undone. If you want to temporarily remove an award from view, consider deactivating it instead.

17. What is the difference between Organization Awards and Vome Achievements?

These are two separate systems:

Organization Awards (Enterprise and Ultimate plans) are custom recognitions that you create and manage through the Recognition module. You define the criteria, visuals, and recipients. Only organizations on Enterprise or Ultimate plans can create and manage these awards. People see their earned awards and track progress under the "Awards by Organization" tab on their Awards page.

Vome Achievements are platform-level badges and challenges managed entirely by Vome. These include milestones like total hours, number of shifts, and tenure on the platform. Vome Achievements follow a progression system (Bronze, Silver, Gold, Platinum) based on points. These are available to everyone on any plan and appear under the "Awards by Vome" tab.

In short: Organization Awards are your custom creations tied to your Enterprise or Ultimate subscription. Vome Achievements are built into the platform for everyone.

18. Do I need an Enterprise plan to use the Recognition module?

Yes. Creating, editing, and granting awards all require an Enterprise or Ultimate plan. If you are on a lower plan, you will see an upgrade prompt when attempting to access the Recognition page.

People can always view awards they have already earned, regardless of your plan. And everyone has access to Vome Achievements (platform badges and challenges) on any plan.

Summary

• Recognition creates awards that belong to your organization. Vome Achievements are a separate, platform-wide system available on every plan.
• An award is either manual-only or rule-based. Rule-based awards grant themselves when somebody meets a milestone.
• Milestones combine with OR. Visibility conditions combine with AND. Getting these the wrong way round is the most common mistake.
• Publishing a rule-based award grants it retroactively to everyone who already qualifies. Use a Date range or Rolling window if you only mean to recognize effort from here on.
• Repeatable only works with a recurring window type.
• The Award Cap stops automatic granting, not manual granting.
• Deactivating an award is reversible. Deleting one is not, and it takes every granted instance with it.
• The module requires Enterprise or Ultimate. People can still see awards they already earned on any plan.