What Are Hand-Off Notifications on Vome?

What Are Hand-Off Notifications on Vome?

Hand-off notifications keep you informed when a volunteer is assigned to something you oversee — whether that assignment was made by another admin or triggered automatically by Vome.

This article is for administrators who are set up as a coordinator or watcher on sites, sequences, opportunities, or shifts.

What is a hand-off notification?

A hand-off notification is sent to you when a volunteer is assigned to a site, sequence, opportunity, or shift that you are coordinating or watching — and that assignment was made by someone or something other than you.

There are two scenarios that trigger a hand-off notification:

Manual assignment by another admin
Another admin on your account assigns a volunteer to a site, sequence, opportunity, or shift that you are coordinating or watching.

Automatic assignment
Vome automatically assigns a volunteer to a site, sequence, opportunity, or shift via a form submission or sequence completion.

Which assignments trigger hand-off notifications?

Hand-off notifications are available for the following assignment types:

Manual assignments (by another admin)

  • A volunteer was manually assigned to a site you coordinate or watch
  • A volunteer was manually assigned to a sequence you coordinate or watch
  • A volunteer was manually assigned to an opportunity you coordinate or watch
  • A volunteer was manually assigned to a shift you coordinate or watch

Automatic assignments (triggered by Vome)

  • A volunteer was automatically assigned to a site via a form submission or sequence completion
  • A volunteer was automatically assigned to a sequence via a form submission or sequence completion
  • A volunteer was automatically assigned to an opportunity via a form submission or sequence completion

How are hand-off notifications delivered?

Each hand-off notification can be delivered through any combination of the following channels:

  • Push notification (via the Vome app)
  • Email
  • In-system notification (within the Vome admin portal)

Who receives hand-off notifications?

You will receive hand-off notifications for any site, sequence, opportunity, or shift where you are set up as either:

  • The coordinator (the primary admin responsible for that item)
  • A watcher (an admin who has subscribed to notifications for that item)
Note: You will not receive a hand-off notification for assignments you make yourself. These notifications are specifically designed to alert you when someone else — or an automated process — makes an assignment on your behalf.

Hand-off notifications and form automations

When building forms, keep in mind that hand-off notifications and form question automations can overlap. In many cases, you do not need both.

Form coordinators and watchers

Each form has its own coordinator and watcher settings. Admins assigned to a form will receive notifications related to that form's activity.

Question-level automations

Forms also support question-level automations, which let you notify specific admins when a volunteer selects a particular answer. For example, you could set up an automation to notify an admin when a volunteer answers "Site A" to the question "Which site are you interested in volunteering at?"

When a hand-off notification already covers it

If your form includes an auto-assign automation — for example, automatically assigning a volunteer to a site based on their answer — the coordinator or watcher of that site will already receive a hand-off notification when the assignment happens.

In that case, you do not need a separate question-level automation to notify that admin. The hand-off notification serves the same purpose.

This applies equally to auto-assignments for sequences and opportunities. If the assignment triggers a hand-off notification to the right admin, the question automation is redundant.

Tip: Before setting up question-level notify automations on your forms, check whether a hand-off notification is already in place for the relevant site, sequence, or opportunity. Keeping your notification setup clean reduces noise and avoids duplicate alerts.

How do I manage my hand-off notification preferences?

  1. Go to Settings using the left-hand navigation.
  2. Click on Push Notifications or Email Notifications depending on which channel you want to adjust.
  3. Find the hand-off notification you want to update and toggle it on or off.

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