When you build screening questions on a form, you can now add an "Other" choice to two question types: Single selection (multiple choice) and Checkbox. The "Other" option lets a user who does not fit any of your predefined answers select "Other" and type their own free-text response.
This gives you flexibility on your forms without having to predict every possible answer in advance.
The "Other" option is available only on two question types:
It is not available on text, date, timeslot, address, number, email, website, boolean, allocation, or powered-select questions.
When you are building or editing a Single selection or Checkbox question, look directly beneath the list of response options. You will find a toggle labeled "Allow an 'Other' option," with a helper icon next to it.
Turn on the toggle. Once enabled, the question will display an additional "Other" choice after your predefined options when a user fills out the form.
This toggle only appears for the two supported question types. It is hidden for all other types.
Yes. After you turn on "Allow an 'Other' option," a field labeled "Max characters for 'Other' response" appears.
If you enter zero, a negative number, or a non-numeric value, the system will reject it with a validation message when you try to save.
The limit is enforced both while the user is typing and when the form is submitted.
On a Single selection question, "Other" appears as one more radio option at the end of your predefined choices. Because only one answer is allowed, selecting "Other" deselects any other option. A free-text field then appears beneath the options for the user to type their response.
On a Checkbox question, "Other" appears as one more checkbox at the end of your predefined choices. The user can select "Other" on its own or together with any of your predefined options. A free-text field appears beneath the options once "Other" is checked.
Yes. If a user selects "Other," the free-text response becomes required as part of that selection. If they select "Other" but leave the text field empty, the form will not submit, and they will see a message asking them to enter their "Other" response.
If they type more than the character limit you set, the submission is also rejected with a message stating the maximum number of characters allowed.
Yes. The behavior is consistent across the web form, the web Opportunity application flow, and the mobile application flow.
On mobile, the predefined options are listed, "Other" is added at the end, and the free-text field appears beneath the list once "Other" is selected.
On the web, if you have chosen the alternate "autocomplete" display style (a searchable dropdown), "Other" appears as a selectable entry in the dropdown, and the free-text field appears beneath the dropdown once "Other" is chosen.
When you review a submitted form, the answer shows an "Other" entry followed by the user's typed text, presented as "Other:" joined with their response.
Answers that do not use "Other" display exactly as before, listing the selected predefined options.
No. Existing questions that do not have "Other" enabled are unaffected. Their options and answers continue to behave exactly as they did before. You only see the "Other" choice and the free-text field on questions where you have turned the option on.