Almost every failed login comes down to one of four things. Work through them in order, because the first two are the most common by a wide margin.
| Symptom | Likely cause |
|---|---|
| The page has no login form, or looks unfamiliar | Wrong page. See question 1 |
| Your password is rejected | Wrong password. See question 2 |
| You just signed up and cannot get in | Email not verified. See question 3 |
| Your password is correct but nothing works | Wrong sign-in method. See question 4 |
The login page is www.vomevolunteer.com/login. Bookmark it.
Two pages are easy to land on by mistake:
Reset it at www.vomevolunteer.com/forgot.
Enter the email address you signed up with, then follow the instructions to set a new password. If nothing arrives, check your spam folder before trying again.
A new account is not fully active until the email address is verified, so a brand new account that will not log in is usually this.
Look in your inbox and your spam folder for a message from noreply@vomenotifications.com with the subject [Vome] Authenticate your email address. Click the link inside it to finish setting up your account.
This is the one that catches people whose password is definitely correct.
There are two ways to create a Vome account:
Attention: you have to sign in the same way you signed up. If you created your account with Continue with Google, you must click Continue with Google every time. Typing an email and password will not work, because there is no Vome password on that account to type.
If you cannot remember which you used, try the social buttons first. They fail harmlessly if that is not your account type.
Submit a ticket and our support team will pick it up. You can also email us at support@vomevolunteer.zohodesk.com.
Tell us the email address you are trying to use and which sign-in method you are choosing. Those two details resolve most tickets on the first reply.