Attendees and reservations
How Do Declined Shift Requests Work on Vome?
When Instant Book is turned off for an Opportunity, a reservation becomes a request that you review before it is confirmed. This article explains what happens when you decline a shift request, what the user on the other end sees, and how you control ...
Re-Reserving Cancelled Shifts on Vome
What does re-reserving a cancelled shift mean? When a reservation is cancelled, either by the user or by an administrator on the user's behalf, it can be brought back to a reserved state without creating a brand new reservation. Re-reserving reuses ...
Overlapping Reservations on Vome
Overlapping reservations are when the same user holds two reservations whose times overlap. For example, a user reserved for a shift from 9:00 to 11:00 who also tries to reserve a different shift from 10:00 to 12:00. Vome lets you control whether ...
How does scheduling when reservations open work on Vome?
This setting opens an opportunity to reservations automatically at a future date and time you choose. It is one of the Scheduling controls on an opportunity's settings page, and it applies only to the opportunity where you set it. It is not set by ...
How does pausing new reservations work on Vome?
This setting is a manual switch that closes an opportunity to new reservations. It is one of the Scheduling controls on an opportunity's settings page, and it applies only to the opportunity where you turn it on. It is off by default. What does ...
How does the reserve shift visibility window work on Vome?
This setting controls how far into the future users can see an opportunity's shifts. It is one of the Scheduling controls on an opportunity's settings page, and it applies only to the opportunity where you set it. By default it is unlimited. What ...
How does hiding fully-reserved shifts work on Vome?
This setting lets you hide shifts that are completely full from what users see when they browse and reserve. It is one of the Scheduling controls on an opportunity's settings page, and it applies only to the opportunity where you turn it on, so your ...
How Do Shift Notification Policies Work on Vome?
1. What is a Shift Notification Policy? A Shift Notification Policy is a reusable set of notification rules that automates communication with users before, during, and after their shifts. Instead of manually sending reminders, you configure a policy ...
Form Submission Policies on Vome
1. What is a Form Submission Policy? A Form Submission Policy is a configurable rule that prompts a user to submit a specific form at a specific moment in their user journey. It ensures that required documentation, such as waivers, agreements, ...
How do I add time off for a profile to prevent them from being assigned to shifts?
What is the Time Off feature? Time Off lets both administrators and users record specific dates or date ranges when a user is unavailable. Each period has a start date, an end date (the end date is included), and an optional reason. A user can have ...
How do I remove a user from a recurring schedule?
To remove the volunteer from a recurring schedule, there are a few ways to do this on Vome. A) Delete their upcoming reservations 1. Go to the Database and find the volunteer's name 2. Click on their name to open the profile 3. Click Schedule 4. ...
What is the Difference Between Cancelling and Deleting a Reservation on the Attendee List?
Understanding the distinction between cancelling and deleting a reservation is important for accurate record-keeping and communication with attendees. Cancelling a Reservation The attendee's status is changed to “Cancelled.” This status is visible ...
What does the "advanced reservation restriction" option mean when creating shifts?
By default, when a user is approved for an opportunity, they can reserve spots for any shift related to that opportunity. You can choose to add an additional layer of reservation restriction whereby users need to be approved for the opportunity, but ...
How do I add an offline volunteer as an attendee to a shift?
1. Go to the Schedule page 2. Click on a shift 3. Click on "+ Add" above the attendees list 4. Select the offline volunteer that you wish to add to the shift. Please note that the offline volunteer must be assigned to an opportunity in order to add ...