What is the Difference Between Cancelling and Deleting a Reservation on the Attendee List?

What is the Difference Between Cancelling and Deleting a Reservation on the Attendee List?

Understanding the distinction between cancelling and deleting a reservation is important for accurate record-keeping and communication with attendees.

Cancelling a Reservation

  • The attendee's status is changed to “Cancelled.”

  • This status is visible in:

    • The Cancelled attendees list from the shift popup

    • The Reservations & Hours Log report

  • You have the option to notify the attendee that their reservation has been cancelled.

  • ✅ Keeps a historical record that the person had a reservation that was later cancelled.

Deleting a Reservation

  • The attendee’s reservation is completely removed from the system.

  • It will not appear in:

    • The Schedule

    • Any reports (including the Reservations & Hours Log)

  • 🚫 No historical record of the reservation remains.

Summary

  • Cancel if you want to retain a record of the reservation (for reporting or tracking purposes).

  • Delete if you want to remove all traces of the reservation, as if it never existed.

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