Understanding the distinction between cancelling and deleting a reservation is important for accurate record-keeping and communication with attendees.
The attendee's status is changed to “Cancelled.”
This status is visible in:
The Cancelled attendees list from the shift popup
The Reservations & Hours Log report
You have the option to notify the attendee that their reservation has been cancelled.
✅ Keeps a historical record that the person had a reservation that was later cancelled.
The attendee’s reservation is completely removed from the system.
It will not appear in:
The Schedule
Any reports (including the Reservations & Hours Log)
🚫 No historical record of the reservation remains.
Cancel if you want to retain a record of the reservation (for reporting or tracking purposes).
Delete if you want to remove all traces of the reservation, as if it never existed.