1. What is a drop-in shift?

A drop-in shift lets an approved user start a shift right away, even when they do not have a reservation on the schedule. The user chooses which opportunity they are dropping into and how long they expect to stay, and Vome creates a single flexible shift for them and checks them in at that moment.

This is useful when:

• A user arrives to help without having signed up in advance
• You want to welcome walk-in participation at an event
• Someone wants to start helping immediately rather than booking a future shift

There is no separate "drop-out" step. When the user is finished, they simply check out the normal way, and Vome records their actual departure time.

2. Where can drop-in shifts be started?

Drop-in is available in two places, each with its own settings:

• The mobile app, where a user starts their own drop-in.
• The on-site kiosk, where an administrator starts a drop-in on a user's behalf.

3. How do I enable drop-in shifts for an opportunity? (Mobile app)

Drop-in is configured per opportunity:

1. Open the opportunity's details and go to the Schedule section.
2. Find the row labeled "Drop-in shifts" and select Edit.
3. Choose Enabled or Disabled.
4. When Enabled, set the Default duration (in minutes). This is the planned length of a drop-in shift when the user does not pick a different departure time. The default is 60 minutes and must be a positive number.
5. Save.

Once enabled, the opportunity row shows "Enabled" in green along with the default duration (for example, "Default duration: 60m"). When disabled, the row shows "Disabled" in red, and drop-in is not offered for that opportunity in the mobile app.

Note: editing this setting requires permission to manage scheduling options. Without it, the Edit control shows an access-restricted message.

4. What is the default duration, and can the user change it?

The default duration is the planned length of the shift when the user does not choose their own departure time. You set it per opportunity (60 minutes by default).

When starting a drop-in, the user picks how long they expect to stay from these choices: 1 hour, 2 hours, 4 hours, End of day, or Custom. The option matching your configured default is pre-selected (for example, a 60-minute default pre-selects "1 hour"). Custom opens a date and time picker, and the chosen time must be later than the current time.

This is only a plan. The user can check out at any time, and their actual check-out time is what gets recorded.

5. How does a user start a drop-in from the mobile app?

1. On the schedule screen, the user opens the schedule options menu and selects "Start a drop-in shift." This option only appears when the user is approved on at least one opportunity that currently has drop-in enabled.
2. The user selects an opportunity from the list. An opportunity they are already dropped into appears dimmed and cannot be selected again.
3. If the user has an upcoming reservation for that opportunity (from today through the next 48 hours) that they have not checked into yet, Vome asks whether they meant to check in to that existing shift instead. They can check in to it, or continue with the drop-in.
4. The user picks their expected departure time.
5. The user selects "Start a drop-in shift." Vome creates the shift and checks them in immediately.
6. A success screen confirms they have dropped in and checked in. They can view the shift or close the screen.

The new shift then appears on their schedule in a checked-in state under the "Flexible Schedule" label.

6. How does an administrator start a drop-in at the kiosk?

1. On a kiosk with drop-in enabled, select the "Can't find your shift on the kiosk? Start a drop-in shift" card.
2. Search for the attendee by name.
3. If the attendee is already on the schedule, Vome shows a warning with the option to check them in to that existing shift, or to continue with a drop-in.
4. Pick the opportunity. An opportunity the attendee is already dropped into appears grayed out.
5. If there is an existing scheduled shift in that opportunity with open spots, Vome offers to add the attendee to it, or you can continue with a drop-in.
6. Pick the expected departure time.
7. Select "Start a drop-in shift." The attendee is checked in immediately on a new flexible shift.

Note: the kiosk roster does not refresh on its own. Refresh the page to see the new shift.

7. How are kiosk drop-in settings different?

The kiosk has its own settings on the kiosk create and edit form, separate from any opportunity-level setting:

• Drop-in shifts (kiosk): turns the drop-in card on or off for that kiosk.
• Hide flexible shifts from this kiosk: when on, drop-in shifts are filtered out of the kiosk roster. It is off by default, so drop-in shifts are normally visible and can be checked out the usual way.

Important: the kiosk does not check the opportunity-level drop-in setting. Once a kiosk has drop-in enabled, any opportunity the attendee is approved on is eligible, even if that opportunity's own drop-in setting is disabled.

8. How do users leave a drop-in shift?

There is no drop-out action. Users leave through the normal check-out flow (schedule check-out on mobile, or the regular kiosk check-out). Vome replaces the expected departure time with the actual check-out time.

9. What requirements and limits apply to drop-ins?

• Approval required: only users approved on an opportunity can drop into it.
• Check-in must be available: if check-in is turned off for the opportunity, a drop-in cannot be started.
• Location requirement: if the opportunity requires being within a set distance to check in, the drop-in is only completed when the user is within range.
• One open drop-in per opportunity: a user cannot start a second drop-in on an opportunity they are already checked into via drop-in. They can have drop-ins on different opportunities at the same time.
• Expected departure must be in the future: a custom departure time that is not later than the current time is rejected.
• Visibility: the "Start a drop-in shift" option is hidden entirely for users who have no eligible opportunities.