Overview
Hours logged counts every person-hour recorded on a completed shift, guests included.
Person-hours is the important part. A three hour shift with four people on it contributes twelve hours, not three.
1. Where do I find it?
In two places, under slightly different names:
- Analytics, as Hours logged, with a month by month trend for the last 12 months.
- Your Dashboard, as the Logged hours card.
2. Is it limited to the last 28 days?
No. Unlike the view metrics beside it, the Logged hours card on your dashboard is a running total rather than a 28 day window, so it only ever goes up.
If you need hours for a specific period, use your reports instead of this card.
3. Why are hours I know were worked missing?
Because the shift has to be completed and its hours actually recorded. Attendance on its own is not enough.
Hours reach this metric one of two ways:
- Check-in and check-out on the day of the shift.
- An hour claim submitted afterwards and approved.
If neither happened, there is nothing for the metric to count, no matter who turned up. This is the single most common reason the figure looks lower than expected.
4. Do group reservation guests count?
Yes. Guests brought in on a group reservation are counted as person-hours like anyone else.
This is worth knowing if you run community or corporate days, because a handful of group bookings can move this number a great deal.
5. What about hours worked outside Vome?
Those can be added manually to a profile as Hours Logged (Off-Vome), which is how organizations bring in history from before they joined or work tracked elsewhere.
Off-Vome hours have their own hourly impact value rate, set separately under Manage impact value, so historical hours do not have to be valued at the same rate as current ones.
6. Why is my number blank?
Because the Logged hours card is not included on the free plan. The label still shows, without a figure.
Summary
- Hours logged counts person-hours on completed shifts, so it multiplies by the number of attendees.
- Group reservation guests are included.
- Hours count only once recorded, by check-in and out or by an approved hour claim.
- The dashboard card is a running total, not a 28 day window.
- Work done outside Vome can be added as Hours Logged (Off-Vome), with its own impact value rate.
- The card is hidden on the free plan.
Where to go next
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