If you’re experiencing issues with sending emails through Vome Volunteer, the most likely reason is that your email integration token has expired. This token is essential for Vome to connect with your email provider (such as Google or Microsoft). Once it expires, Vome can no longer send emails on your behalf.
Your refresh token may have expired due to one of the following reasons:
Password Change: If the administrator of the connected email account has recently changed the account password, this invalidates the existing token.
Token Lifespan for Google Accounts: For Gmail integrations, tokens automatically expire after 6 months.
Token Lifespan for Microsoft Accounts: For Microsoft integrations (Outlook, Office 365, etc.), tokens automatically expire after 90 days.
To resume sending emails from Vome, follow these two steps:
You’ll need to re-authorize Vome to access your email account:
Go to your Vome Volunteer account.
Navigate to Settings > Email Integration.
Disconnect your current mailbox (if applicable).
Reconnect your email account by signing in and granting the required permissions.
This process will generate a new token, allowing Vome to send emails on your behalf again.
After re-integrating your mailbox, you'll need to resend any emails that failed to send while the token was expired. You can do this by:
Going to your Email Logs or Outbox in Vome.
Identifying any emails marked as "Failed."
Selecting and resending them manually.
To avoid future disruptions:
Monitor token expiration: Be aware of the token lifespan (6 months for Google, 90 days for Microsoft).
Avoid password changes if possible: Changing the connected account’s password requires re-integration.
Regularly check your email integration status in your Vome settings.
If you continue experiencing issues or need assistance re-integrating your mailbox, please contact our support team.