Introduction
If you reserved a shift on Vome and successfully checked in but forgot to check out using the Attendance QR Code or the on-site Attendance Kiosk, your hours will not be automatically finalized.
This article explains what happens in this situation and how to submit an hour claim.
On Vome, hours are automatically calculated when you:
Check in at the start of your shift, and
Check out at the end of your shift
If you checked in but did not check out, the system will record your check-in timestamp, but it cannot determine your end time. As a result, your total worked hours will not be completed automatically.
After the shift ends, you will still see the option to claim your hours.
Once the shift is over:
Your shift will display your Checked-in: [Time] timestamp
Your hours will not show as logged
The Claim Hours button will still be available
This allows you to manually submit your worked hours for review.
Log in to your Vome account
Navigate to your Schedule view
Find and select the completed shift
Click on the shift
Select the Claim Hours button
Enter your correct end time or total hours worked
Submit your request
Your claim will be sent to the Shift Coordinator for review.
Once your claim is submitted:
Your attendee status will show Hour Claim Pending
The Shift Coordinator will review your submission
If approved, your status will update to Hours Logged
This confirms that your hours have been officially recorded.
To ensure your hours are fully recorded:
Always check in at the start of your shift
Always check out at the end of your shift using the Attendance QR Code or Attendance Kiosk
Confirm that both timestamps are successfully registered
Completing both steps ensures your hours are automatically calculated and helps prevent delays in approval.