If a volunteer has an active profile, they can log in directly using the Vome login page:
Login URL: https://www.vomevolunteer.com/login
They should enter their Vome Email ID and Password.
If the volunteer sees a message such as:
“No active email account found with these credentials”
This usually means one of two things:
The email and password combination is incorrect (most common), or
The volunteer does not have an active profile yet
If the volunteer believes they already have an account, ask them to visit the Reset Password page and attempt a password reset:
Link to reset password: https://www.vomevolunteer.com/forgot
If the reset page confirms that an email was sent, this means:
An active profile does exist for that email address
The volunteer should check their inbox and follow the reset instructions
If the reset page cannot find an account for that email:
The volunteer most likely does not have an active profile
Link to sign up as a volunteer: https://www.vomevolunteer.com/register-volunteer
If you are an administrator with an active Vome profile, you can reset a volunteer’s password directly from your database.
Go to your Database page
Find the volunteer’s profile and click on it
From the Actions button at the top of the profile, select Reset Login Password
Enter a new password and save
Open a new browser or private window and confirm you can log in using:
The volunteer’s email address
The new password
Share the temporary password with the volunteer
Ask them to reset their password themselves using the password reset link, if they wish
This ensures the account is accessible and working correctly.
After resetting a password on behalf of a volunteer:
Always verify that login works successfully
Encourage the volunteer to reset the password again for security
If you’re unsure at any step, reach out to Vome Support for help.
If the volunteer continues to experience issues after trying the steps above, contact Vome Support. Our team can verify the status of their account and help resolve the issue.