Communications
Microsoft Mailbox Integration - Information and Troubleshooting
Overview Our Microsoft email integration allows you to connect your mailbox to Vome, so you can send and manage emails directly from the platform. It is designed for Microsoft 365 (Exchange Online) accounts managed through Azure Active Directory ...
How to add new members to a Custom chat?
To add new members to a custom chat, do the following: 1. Click on the "Chats" icon on the top-right of your portal 2. From the dropdown, click See all 3. Find the chat and click on it to open it 4. Click on the black "i" icon to open the chat ...
Why Are My Emails Not Sending? Understanding Email Volume Limits
If you're experiencing issues with emails not sending from Vome, one possible reason is that you’ve reached your email provider’s daily sending limit. Email services like Gmail and Microsoft Outlook enforce limits on the number of emails or ...
Why Aren’t My Emails Sending from Vome?
Why Aren’t My Emails Sending from Vome? If you’re experiencing issues with sending emails through Vome Volunteer, the most likely reason is that your email integration token has expired. This token is essential for Vome to connect with your email ...
How do I change my chatroom settings for an opportunity once published?
If you wish to enable or disable the various chatroom options for an opportunity (i.e. opportunity or shift level chatrooms), you can follow these steps: 1. Using your left-hand side navigation, go to your Opportunities page 2. Click the opportunity ...
How do I send users emails from my email domain?
Vome allows you to integrate with your Google or Microsoft account to send users emails directly from the platform. Once you integrate your inbox with Vome, when attempting to send emails from Vome, you will have the option to make yourself the ...
How to edit the auto message that volunteers receive after registering for an opportunity?
As of now, when a volunteer registers for an opportunity, there is an automated message once they are approved that is not editable. You can always send them a custom message via chats or email within the system.
Can I send individual emails to Offline Volunteers in my database?
Sorry! This feature isn't available yet! PLease be advised that individual emails can only be sent to Vome Users for now. We are looking into methods to allow Offline Volunteers to receive individual emails as well. Tip: You can filter the database ...
How do I send a broadcast email to multiple volunteers at the same time?
1. Go to the Database page from the navigation menu. 2. Click on Broadcast email You can filter the database to display a list of specific volunteer records whom you wish to mass email. To find the Broadcast email button, view the image below: To ...
How do I start a new chat? How do I create a custom group chat?
1. Go to Chats by clicking on the icon on the top navigation bar (top right of your screen) 2. Once you are on the chats view, click the "+" icon 3. Select the participant(s) you would like to chat with 4. Click Done To find the "+" icon, see the ...
How do I add other admins to my chatrooms?
1. Open a group chat 2. Click on the "i" icon on the top right 3. On the chat info pop-up, click on See all participants 4. Click on Add Participants 5. Click on the Add Admins drop-down, select the Admin(s) and click Add Admins on the bottom to save ...
What are shift chatrooms?
Every shift that you create will have an auto-generated group chat dedicated for all the shift attendees. Volunteers who have booked a spot for the shift will automatically be added to the chat for you to easily coordinate and communicate with ...
What are opportunity chatrooms?
Every opportunity that you create will have an auto-generated group chat dedicated to all the volunteers who are assigned to that opportunity in the database. Volunteers who have been recently approved for the opportunity will automatically be added ...