Communications
What Is the Unread Messages Email?
The unread messages email is a summary email that gathers your unread chat messages into one place so you do not miss anything while away from the app. 1. What is the unread messages email? It is a catch-up email sent to help you stay on top of chat ...
How Do I Add a Personal Message Using Templates and Variables?
When you notify people as you approve, assign, or deactivate, you can add a personal message, reuse a saved template, and drop in details that fill themselves in. 1. Where can I add a message? On the surfaces where you notify people, such as ...
Finding Your Way Around the Chats Page
The chat list helps you filter, catch up, and start new conversations quickly. 1. How do I see only my unread chats? Click the Unread pill to show only conversations with new messages. It carries a count badge. 2. How do I filter my chats by type? ...
How Do I Set My Availability and Status in Chat?
You can let people know when you are around, set a custom status, and schedule away time in advance. 1. Where do I set my availability? Open the panel titled Set your availability. Under Your status, choose Available or Away. 2. How do I add a custom ...
How Do I Search My Chats?
You can find a conversation or a specific message across everything you are part of. 1. How do I search? On the Chats page, click the magnifying-glass icon (Search Chats) at the top of the chat list. Type at least two characters into "Search through ...
How Do I React to a Message?
Reactions let you respond to a message with an emoji instead of sending a full reply. 1. How do I react to a message? Hover over a message and click the heart that appears on the bubble, or open the message's three-dots menu. Pick one of the six ...
How Do I Use Mentions in Chat?
Mentions let you get someone's attention in a group chat by tagging them directly. 1. How do I mention someone? In a group chat, type @ and start typing a name. A short list of people in that chat appears above the message box. Pick a person by ...
How Do I Change the Settings for a Single Chat?
You can fine-tune one chat on its own without changing your organization-wide defaults. 1. Where do I find the per-chat settings? Open any group, site, category, opportunity, shift, or database-wide chat. For admins, a gear icon appears in the chat ...
How Do I Allow or Block Direct Messages?
You can choose whether one-on-one messaging is allowed between people in your organization. 1. Where do I find these controls? Go to the Chats page, click the gear icon (Chat settings), and open Direct messages. 2. What can I control? Allow direct ...
How Do I Control Message Editing and Deletion in Chat?
You can decide whether people are allowed to change or remove their own messages after sending. 1. Where do I find these controls? Go to the Chats page, click the gear icon (Chat settings), and open Message deletion and editing. 2. What can I ...
How Do I Make a Chat Announcement-Only?
Announcement-only mode turns a chat into a one-way channel where only admins post and everyone else can read but not reply. It is useful for updates you want people to see without a thread of responses. 1. How do I make one chat announcement-only? ...
How Do I Set Up a Database-Wide Chat?
A database-wide chat is a single chat that holds every active member of your organization, kept in sync for you. 1. What is the database-wide chat? One chat for every active member of your database. Archived and offline profiles are excluded ...
How Do Auto-Generated Chats Work on Vome?
Vome can create and run a chat on its own for each category, opportunity, shift, group, and site. Every chat keeps its own member list up to date, adding and removing people automatically as their status changes, so you never have to build or ...
How Does the Email Sharing Policy Work on Vome?
Overview The Email Sharing Policy controls how sent emails are shared among admin users within your portal. It determines whether emails sent through Vome are visible only to the admin who sent them, or to all admins on the account. There are two ...
Why doesn’t my push notification look the same as my email notification?
Push notifications and emails are built a little differently, so they show messages in different ways. Emails can handle formatting. In an email, you can use things like bold text, line breaks, and clickable links. That’s why your email can look ...
Microsoft Mailbox Integration - Information and Troubleshooting
Overview Our Microsoft email integration allows you to connect your mailbox to Vome, so you can send and manage emails directly from the platform. It is designed for Microsoft 365 (Exchange Online) accounts managed through Azure Active Directory ...
How to add new members to a Custom chat?
To add new members to a custom chat, do the following: 1. Click on the "Chats" icon on the top-right of your portal 2. From the dropdown, click See all 3. Find the chat and click on it to open it 4. Click on the black "i" icon to open the chat ...
Why Are My Emails Not Sending? Understanding Email Volume Limits
If you're experiencing issues with emails not sending from Vome, one possible reason is that you’ve reached your email provider’s daily sending limit. Email services like Gmail and Microsoft Outlook enforce limits on the number of emails or ...
Why Aren’t My Emails Sending from Vome?
Why Aren’t My Emails Sending from Vome? If you’re experiencing issues with sending emails through Vome Volunteer, the most likely reason is that your email integration token has expired. This token is essential for Vome to connect with your email ...
How do I change my chatroom settings for an opportunity once published?
If you wish to enable or disable the various chatroom options for an opportunity (i.e. opportunity or shift level chatrooms), you can follow these steps: 1. Using your left-hand side navigation, go to your Opportunities page 2. Click the opportunity ...
How do I send users emails from my email domain?
Vome allows you to integrate with your Google or Microsoft account to send users emails directly from the platform. Once you integrate your inbox with Vome, when attempting to send emails from Vome, you will have the option to make yourself the ...
How to edit the auto message that volunteers receive after registering for an opportunity?
As of now, when a volunteer registers for an opportunity, there is an automated message once they are approved that is not editable. You can always send them a custom message via chats or email within the system.
Can I send individual emails to Offline Volunteers in my database?
Sorry! This feature isn't available yet! PLease be advised that individual emails can only be sent to Vome Users for now. We are looking into methods to allow Offline Volunteers to receive individual emails as well. Tip: You can filter the database ...
How do I send a broadcast email to multiple volunteers at the same time?
1. Go to the Database page from the navigation menu. 2. Click on Broadcast email You can filter the database to display a list of specific volunteer records whom you wish to mass email. To find the Broadcast email button, view the image below: To ...
How do I start a new chat? How do I create a custom group chat?
1. Go to Chats by clicking on the icon on the top navigation bar (top right of your screen) 2. Once you are on the chats view, click the "+" icon 3. Select the participant(s) you would like to chat with 4. Click Done To find the "+" icon, see the ...
How do I add other admins to my chatrooms?
1. Open a group chat 2. Click on the "i" icon on the top right 3. On the chat info pop-up, click on See all participants 4. Click on Add Participants 5. Click on the Add Admins drop-down, select the Admin(s) and click Add Admins on the bottom to save ...
What are shift chatrooms?
Every shift that you create will have an auto-generated group chat dedicated for all the shift attendees. Volunteers who have booked a spot for the shift will automatically be added to the chat for you to easily coordinate and communicate with ...
What are opportunity chatrooms?
Every opportunity that you create will have an auto-generated group chat dedicated to all the volunteers who are assigned to that opportunity in the database. Volunteers who have been recently approved for the opportunity will automatically be added ...